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{"id":215,"date":"2023-06-01T07:20:19","date_gmt":"2023-06-01T07:20:19","guid":{"rendered":"https:\/\/ediesplace.org\/?page_id=215"},"modified":"2023-08-29T05:56:14","modified_gmt":"2023-08-29T05:56:14","slug":"feedback-and-complaints","status":"publish","type":"page","link":"https:\/\/ediesplace.org\/feedback-and-complaints\/","title":{"rendered":"\u00a0Feedback and Complaints\u00a0"},"content":{"rendered":"\n\n[et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”gcid-647ef941-51ba-43d7-8638-b9493b67077a” background_image=”https:\/\/ediesplace.org\/wp-content\/uploads\/2023\/05\/iStock-846216812.jpg” background_position=”bottom_left” background_blend=”lighten” custom_padding=”150px||0px||false|false” global_colors_info=”{%22gcid-647ef941-51ba-43d7-8638-b9493b67077a%22:%91%22background_color_gradient_stops%22,%22background_color%22%93}”][et_pb_row column_structure=”1_5,3_5,1_5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_text_align=”center” header_text_color=”#FFFFFF” header_font_size=”54px” custom_margin=”||-5px|||” custom_padding=”||20px|||” global_colors_info=”{}”]

feedback and complaints<\/h1>[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”||-17px|||” global_colors_info=”{}”]

This guide will help you to give feedback and\/or make a complaint.<\/p>\n

Giving feedback or making a complaint:<\/h2>\n

Giving feedback means sharing with us what you liked and did not like from your experience with Edie\u2019s Place. If you are unhappy with your experience with Edie\u2019s Place, you can make a complaint.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(60,67,85,0) 0%|gcid-647ef941-51ba-43d7-8638-b9493b67077a 100%” positioning=”absolute” position_origin_a=”bottom_center” position_origin_r=”bottom_left” width=”100%” max_width=”none” height=”50%” custom_padding=”||5px|||” global_colors_info=”{%22gcid-647ef941-51ba-43d7-8638-b9493b67077a%22:%91%22background_color_gradient_stops%22%93}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”gcid-647ef941-51ba-43d7-8638-b9493b67077a” background_enable_image=”off” custom_margin=”-5px||||false|false” custom_padding=”0px||30px||false|false” global_colors_info=”{%22gcid-647ef941-51ba-43d7-8638-b9493b67077a%22:%91%22background_color_gradient_stops%22,%22background_color%22%93}”][et_pb_row column_structure=”1_5,3_5,1_5″ _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”-6px|auto||auto||” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#FFFFFF” text_line_height=”1.8em” header_2_text_color=”#FFFFFF” header_3_text_color=”#FFFFFF” global_colors_info=”{}”]

Who can give feedback or make a complaint?<\/h2>\n

Anyone can give feedback or make a complaint.<\/p>\n

You are welcome to give us feedback anonymously; however, we may not be able to respond to complaints that are given anonymously. We welcome you accessing help if needed and having a support person with you throughout the process of giving us feedback or making a complaint.<\/p>\n

Making a complaint:<\/h2>\n

Our aim is to provide our clients and community with meaningful services, and where we fall short of this, we welcome honest conversation and the opportunity to work together to continually improve our services. Edie\u2019s Place will respond to any complaint with a genuine desire to understand and resolve the concerns raised. We are committed to providing you a safe space in which feedback and complaints can be expressed, heard, and responded to confidentially.<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#FFFFFF” link_font=”||||on|||gcid-b36adf87-ffa5-44df-ac45-a5abec82e72f|” link_text_color=”gcid-b36adf87-ffa5-44df-ac45-a5abec82e72f” global_colors_info=”{%22gcid-b36adf87-ffa5-44df-ac45-a5abec82e72f%22:%91%22link_text_color%22%93}”]

To give us feedback or make a complaint, you can contact us in a few ways…<\/p>\n

PO Box <\/span>4059, Kogarah Bay 2217<\/p>\n

Ph: 0406253387<\/strong><\/a><\/p>\n

E: <\/span>Info@ediesplace.org<\/a><\/strong><\/p>\n

If you are still not happy with us, we can let you know who else you can speak to.<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#FFFFFF” text_line_height=”1.8em” link_font=”||||on|||gcid-fe734f29-96a3-4a15-a7b0-0f212320fcc0|” link_text_color=”#FFFFFF” header_text_color=”#FFFFFF” header_2_text_color=”#FFFFFF” global_colors_info=”{}”]

Our complaints process:<\/h2>\n

We will let you know in writing that we have received your complaint within 3-5 days of receiving it.<\/p>\n

We will try to resolve any complaint within 28 days. Where possible, we will let you know where things are up to with your complaint throughout this process.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n\n","protected":false},"excerpt":{"rendered":"

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